Introduction and Purpose of the Study Information technology (IT) systems play a key role in the success of most of today’s organizations (Jabbari Sabegh & Motlagh, 2012, p. 16). According to Tan, Cater-Steel, and Toleman (2009, p. 1) IT functions are being driven to become more service-oriented and there is increasing pressure for an organization’s IT to become more cost effective. Further, they state in in their exploratory case study, that many organizations are using the IT Infrastructure Library (ITIL) framework to accomplish both of those requirements. The purpose of Tan’s et al. (2009, p. 3) study was to answer the research question “What factors influence the success of implementing IT service management.” Specifically, the authors sought to highlight the challenges and breakthroughs experienced by Queensland Health, a large Australian government operated medical organization, as it implemented the ITIL service framework. Further, the study was conducted to confirm and expand upon earlier research that had identified how five IT project Critical Success Factors (CSF), “key areas where things must go right in order to successfully achieve objectives and goals” (Bullen & Rockart, 1981, p. 7) led to Queensland’s successful ITIL implementation. This assessment will present two weak areas in Tan’s et al (2009) study. Those areas, which may have had the potential to affect the case’s validity and reliability, associated with the authors’ research design and data collection methods. The reader will find this paper laid out as follows: first, there is a methods section to identify the potential weaknesses identified in Tan’s et al. (2009) article, followed by a discussion section containing implications of weaknesses to... ... middle of paper ... ...ervices Systems and Services Management, Chongqing, China. , 1 80-84. doi:10.1109/ICSSSM.2005.1499439; Hofstede, G. (1983). The cultural relativity of organizational practices and theories. Journal of International Business Studies, (2), 75. doi:10.2307/222593 Jabbari Sabegh, M. A., & Motlagh, S. M. (2012). The role and relevance of IT governance and IT capability in business - IT alignment in medium and large companies. Business & Management Review, 2(6), 16-23. Retrieved from http://www.bmr.businessjournalz.org Tan, W., Cater -Steel, A., & Toleman, M. (2009). Implementing it service management: A case study focusing on critical success factors. Journal of Computer Information Systems, 50(2), 1-12. Retrieved from http://www.iacis.org/jcis/jcis.php Yin, R., K. (2014). In Dickens G. (Ed.), Case study research: Design and methods (5th ed.). London: Sage Publications.
According to the Accenture IT Governance Model, the right model should offer a precise road map for IT governance decision-making and a framework for allocating responsibility and accountability among top-level executives, CIO, and business unit executi...
Top companies need to develop a strong performance anatomy which allows them to continually pursue customer-valued innovations and differentiate from the competitors. And an increasingly important component of this strong performance anatomy is the company’s IT capability which allows a business focussed on high performance to create and act on customer and business insights in real time, create new products and services and transform business models. Likewise a strong and proactive IT governance model is also important which insures that business leaders are involved in planning and aligning IT initiatives with business priorities which is well understood by Accenture. And the company’s IT governance demands are particularly heavy as well being a heavily matrixed organization with five operating groups, 17 focused industry grou...
Cheryl carried out a benchmarking study with other corporations in the transport industry. She used the study to make comparisons with WestJet’s IT and the industry in terms of resources, cost, and budget. The results of the study assisted Cheryl to realize that the IT Group in her company was technically competent. She also found that the number of employees within the IT group has different set of skills compared to those in the industry.
University of Idaho. (2014). Information Technology Services: Appendix 1: ITS Analysis of Strengths, Weaknesses, Opportunities and Threats. Retrieved from http://www.uidaho.edu/its/strategic-plan/appendix-i.
Sharma, D., Stone, M., & Ekinci, Y. (2009). IT governance and project management: A qualitative study. Journal of Database Marketing & Customer Strategy Management, 16(1), 29-50.
Henderson and Venkatraman proposed a model for business – IT alignment; it was intended to support the integration of information technology (IT) into business strategy by advocating alignment between and within four domains (see figure 1). The inter-domain alignment is pursued along two dimensions: strategic fit (between the external and internal domain) and functional integration (between the business domain and the IT domain). The objective of this model was to provide a way to align information technology with business objectives in order to realise value from IT investments. The authors argued that the potential strategic impact of information technology requires both an understanding of the critical components of IT strategy and its role in supporting and shaping business strategy decisions and a process of continuous adaptation and change. Hence, they presented a model that defines the range of strategic choices facing managers.
To further understand the information technology solutions that needs to be implemented into your business. This document is an in-depth look at the different aspects and benefits they will provide.
Governance – Who will be responsible for managing the development of the IT strategy and the ongoing oversight of it? Without clear accountability, the delivery of successful outcomes is
At a time when organisations have become reliant on the technology it leads to a serious IT Service challenge, since consistent end-to-end services can rare...
Information systems (IS) projects are vulnerable to resource cutbacks and the increasing complexity of systems and advances in information technology make finding the right personnel difficult and the associated development costs high. Good project management is essential for success. Some alignment methodologies include IBM's business systems planning (BSP), Robert Holland's strategic systems planning, James Martin's (1989) information engineering and method/1 from Anderson Consulting.
One main apprehension that they have against Information System is the high investment cost. In addition to this there is the high maintenance and upgrade costs associated with the deployment of new IT systems. In fact they prefer to outsource the heavy IT department expenditures to other companies having IT as their core activities. In return they expected to receive a full solution pack to meet their requirements and they are ready to pay these IT services as an operating cost. At the same time the risks associated with IS are being shifted to the other
Information Technology (IT) is a foundation for conducting business today. It plays a critical role in increasing productivity of firms and entire nation. It is proven that firms who invested in IT have experienced continued growth in productivity and efficiency. Many companies' survival and even existence without use of IT is unimaginable. IT has become the largest component of capital investment for companies in the United States and many other countries.
Hofstede, G . (1983). The cultural relativity of organizational practices & theories. Journal of International Business Studies ,14 (2), 75-89.
Nowadays, information system have been expanded of our daily business life use because in this age of information, definitely every activity in our daily life today requires people to get involved in the use of information systems. It’s very important to have basic understanding of information system and technology in business area, because information system has become corporation of our daily life business activity as marketing, operation management, finance, accounting and any other business function. Information system and technology are fundamental components to be successful in business and organization that they are business imperative because they constitute an important field of study in business administration and management. Furthermore, if we understand information system and their function, first of all we necessitate being clear on the concept of a system. According to (O'Berien & Marakas, 2010, p. 4)”A system is a set of interrelated components, with a clearly defined boundary, working together to achieve a common set of objectives” the simple definition of Information system is all the components and resources required to deliver information and purposes and tasks to the organization. Information system can be any organized combination of communication network, people, hardware, software, retrieves, transforms, data resource and policies and procedure that stores, and disseminates information in an organization. Information technologies, includes internet- based information system, are planning a significant and growing roll in business. As well as, Information technology can assist all type of businesses improve the efficiency and effectively of their business processes, work group collaboration, and ...
Effectively integrating information technology (IT) into an organization’s business processes is critical if the organization wants to increase productivity and remain profitable. IT includes items such as the systems software, application software, computer hardware, and the networks and databases that help manage the organization’s information. When implementing quality standards and processes that are forever changing in the IT world, organizations must balance these changes while continuing to rapidly implement new systems technologies in order to stay competitive.