The Importance Of Listening In The Workplace

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Working with people can be very difficult. To handle the various aspects of individual personalities we must develop our own skills in listening, assertiveness, negotiation, feedback, persuasion, interviewing, and coaching. Listening is a part of the communications process in which a message is received and interpreted. I find listening to be the easiest skill to use. However, not everyone utilizes it fully. Listening involves more than just hearing the words being spoken. It requires actually letting the words soak in, not jumping to conclusions, and understanding what is being said. The simple act of active listening can cut through so many barriers especially when dealing with a difficult situation. When there is a lapse in listening, communication in the workplace breaks down. …show more content…

This would result in the restaurant not being able to fulfill customers’ needs for salad or lettuce on their burger. The customers end up leaving unfulfilled and coworkers fill frustrated at the situation. To develop better listening skills, the website http://www.skillsyouneed.com/ips/listening-skills.html gives good tips. Being assertive means standing up for oneself in a nonaggressive positive manner. It is a necessary part of being a supervisor. Without assertiveness, employees may walk all over us. It is necessary to maintain an aurora of authority not just for the employee but also for the clients the company serves. This is probably my biggest weakness when it comes to being a

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