CHUBB INSURANCE COMPANY ETHICAL PERCEPTION • Maintain reputation for fairness and integrity by treating every customer as we would want to be treated • Consistently strive to build lasting relationships with customers, independent agents and brokers • Delivering unparalleled service and innovative, scalable and specialized products backed by financial strength and third-party endorsements. RANKING OF THE COMPANY According to www.fortune.com ranking of chubb insurance company has declined from 208 in 2014 to 215 in 2015. POSITIVE PERCEPTION • Flexible work arrangements • Stable company with good employee benefits • Good place for women to advance • Financially solid company to work for. NEGATIVE PERCEPTIONS • Becoming more money oriented and
Moncrief Company agreed to pay Jim Lester 20% of the gross profit made from the 2013 sales of the Zelenex. Between January 1, 2013 and December 28, 2013, Moncrief’s total available units for sale were, 50,000 units of Zelenex for $30.00 per unit ($1,500,000). Also in addition to the former activities, Moncrief sold 35,000 units for $60.00 per unit ($2,100,000). Moncrief Company uses periodic LIFO inventory method as a result, Jim Lester was to receive $210,000. (Textbook pg.469)
Carl Sewell’s book “Customers for Life” is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he explains the things that he has found to work for his business in great detail so that you may also apply them to your business. The entire book revolves around these 10 commandments to customer service:
They have a strong core transaction processing infrastructure for meeting operational needs of a company this size.
At [company name], customer satisfaction is something that we take very seriously and would never compromise under any circumstances. Unfortunately, sometimes unavoidable mistakes happen. In such rare cases, a satisfactory solution is always in place and preventable measures are introduced.
The company has a very good information systems support in being able to make strategic and routine decisions. They research and look into every available option prior to committing to purchasing or contracting with the companies in making sure that they are able to make the best quality product at the lowest costs.
Powered by Innovation, Guided by Integrity, We Help Our Customers Achieve Their Most Challenging Goals.
The term “ethical business” is seen, by many people, as an oxymoron. This is because a business’s main objective is to make as much money as possible. Making the most money possible, however, can often lead to unethical actions. Companies like Enron, WorldCom, and Satyam have been the posterchildren for how corporations’ greed lead to unethical practices. In recent times however, companies have been accused of being unethical based on, not how they manage their finances, but on how they treat the society that they operate in. People have started to realize that the damage companies have been doing to the world around them is more impactful and far worse than any financial fraud that these companies might be engaging in. Events like the BP oil
Explain the connection between the economic model of corporate social responsibility and “free market” or “neoclassical” economic theory.
We aim to take the necessary steps in providing the best experience for our customers. By offering a quality customer service on a consistent basis and leaving our customers happy, this will boost our brand awareness.
3. We endeavor to be dedicated, disciplined and loyal, providing consistent value and great service to all the clients.
Pricing. Our product is priced lower than our competitors in our industry. Even though our competitors have a different kind of product compared to us.
Business decisions are made with the bottom-line concept as the primary focus. As definitions of business and business ethics evolve, the concept of this focus also reshapes the decision and the decision making process. Case studies have shown that decisions are made by management that involves individual perception as well as business goals. Some scholars such as Drucker (1981) and Friedman (1970) dissent as to what that focus should encompass. The definition of business ethics is the region of the organization that narrowly defined by the goals of the organization itself. Though most organizations readily acknowledge its obligations and responsibilities most disagree as to where the loyalty and full responsibility lies.
Thirdly, the company is committed to delivering superior quality of products and services. It earned a reputation of a convenient and reliable brand that offers the lowest prices, one of the fastest and lowest shipping, widest selection of goods, and many additional features with its services.
The textbook defines business ethics as “the accepted principles of right or wrong governing the conduct of business people.” Business ethics also govern the members of a profession and the actions of an organization. Many organizations put into place an ethical strategy which is “a course of action that does not violate accepted principles.” These principles are used to guide organizations and employees to make the right decisions.
The Facts: Kermit Vandivier works for B.F. Goodrich. His job assignment was to write the qualifying report on the four disk brakes for LTV Aerospace Corporation. LTV purchased aircraft brakes from B.F. Goodrich for the Air Force. Goodrich desperately wanted the contract because it guaranteed a commitment from the Air Force on future brake purchases for the A7D from them, even if they lost money on the initial contract.